Shipping policy

Effective date: 12 September 2026

This Shipping and Delivery Policy explains how orders placed through FLANQ are processed, dispatched and delivered.

Shipping Coverage

FLANQ currently ships to serviceable addresses within India. Delivery availability may vary by PIN code and courier coverage.

Shipping Charges

Standard shipping is currently free across India unless a different charge is clearly shown during checkout before payment.

Cash on Delivery may be available for eligible products and serviceable PIN codes. Its availability will be displayed during checkout.

Order Processing

Orders are normally processed and dispatched within 1–2 business days after successful order placement or confirmation.

Orders placed on Sundays, public holidays or during exceptional sale periods may begin processing on the next business day.

We may contact you by phone, WhatsApp or email to verify order or delivery information when reasonably required.

Estimated Delivery Time

Most orders are delivered within 3–7 business days after dispatch.

Delivery to remote or limited-service locations may take longer. Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, local restrictions or other circumstances beyond our reasonable control.

Tracking

Where tracking is available, the tracking details will be shared through email, SMS or WhatsApp after dispatch. Tracking information may take up to 24 hours to update after the parcel is handed to the courier.

Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address, PIN code and reachable phone number.

If you notice an error, contact us as soon as possible. We will try to update the information before dispatch, but an address change cannot be guaranteed after the order has been handed to the courier.

Delivery Attempts

The courier may contact you before delivery. Please ensure that someone is available to receive the shipment.

If delivery fails because the customer is unavailable, the address is incomplete, the phone cannot be reached or a Cash on Delivery order is refused, the parcel may be returned to us. Any redelivery will depend on product and courier availability.

Delayed, Lost or Incorrectly Marked Deliveries

If an order has not arrived within the communicated timeline, or the tracking status appears incorrect, contact us at hello@flanq.in or +91 86501 54545.

We will investigate the shipment with the courier. If the parcel is confirmed lost or undeliverable due to courier operations, we will arrange a replacement or refund as applicable.

Damaged or Incorrect Shipments

If a parcel arrives visibly damaged, incomplete or contains the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs or video.

Eligible cases will be handled under our Return and Replacement Policy, with replacement as the primary resolution.

Order Changes and Cancellations

Requests to change or cancel an order should be made before dispatch. We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed once fulfilment or shipping has begun.

Grievance Redressal

Legal entity: Mukshree Design Studio

Business address: 831, Emaar Plaza, Sector 65, Gurgaon, Haryana, India

Grievance Officer: Sandhu Mishra, Customer Support Director

Email: hello@flanq.in

Phone: +91 86501 54545

Consumer grievances will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable requirements.

Applicable Rights

Nothing in this policy excludes or limits any right or remedy available under applicable Indian consumer law.

Mukshree Design Studio may update this policy when operational or legal requirements change. The version displayed at the time of purchase will apply, subject to applicable law.