Refund policy

Effective date: 12 September 2026

At FLANQ, every product is chosen for thoughtful design, everyday usefulness and dependable performance. If something does not arrive as expected, we will work to resolve it quickly and fairly, starting with a replacement whenever possible.

On the website, this service may be described as “Easy returns.” The detailed eligibility and timelines below apply.

7-Day Return and Replacement Window

Requests for an eligible replacement, return or refund must be raised within 7 days of delivery.

If an item arrives visibly damaged, incorrect, incomplete or materially defective, please notify us within 48 hours of delivery so that we can document the issue with the courier and resolve it promptly.

Requests submitted after the applicable period may not be eligible, except where otherwise required under applicable law.

Replacement First

For an eligible damaged, defective, incorrect or incomplete item, replacement is our primary resolution.

A refund may be provided if:

  • A suitable replacement is unavailable;

  • The replacement also has a verified material issue; or

  • A refund is otherwise required under applicable law.

Eligibility

To qualify for a replacement or return, the item should:

  • Be unused and in substantially the same condition as delivered;

  • Include its original packaging, accessories, manuals and inserts;

  • Be supported by proof of purchase, such as an order number, invoice or confirmation email; and

  • Be supported by clear photographs or video where required to verify the issue.

We accept eligible requests for items that are damaged, defective, incorrect, incomplete or materially different from their description on the product page.

We do not ordinarily accept returns for change of mind, personal preference, buyer’s remorse or failure to review the dimensions, specifications or compatibility information provided before purchase. This does not limit any rights available to you under applicable law.

How to Raise a Request

Contact us with:

  • Your order number;

  • A brief description of the issue;

  • Clear photographs or video of the product, packaging and shipping label, where applicable; and

  • Your preferred contact number.

You can reach us at:

  • Email: hello@flanq.in

  • Phone/WhatsApp: +91 86501 54545

All returns must be approved before a pickup or return shipment is arranged. Products sent back without prior approval may not be accepted.

Return Pickup and Inspection

Where a return is required, we will provide pickup or return instructions after approving the request. The product must be securely packed with its original components and packaging.

Please remain available during the scheduled pickup window. If a pickup is missed, a further attempt may be subject to courier availability.

Returned products may be inspected before a replacement or refund is completed. Normal transit packaging damage will not by itself invalidate an otherwise eligible claim.

Non-Returnable Items

Unless damaged, defective or incorrectly supplied, the following may not be eligible for return:

  • Products marked final sale or non-returnable before purchase;

  • Customised or personalised products;

  • Perishable products;

  • Opened personal-care, hygiene or sanitary products;

  • Hazardous or restricted materials; and

  • Products showing misuse, accidental damage, unauthorised modification or missing components after delivery.

Refunds

When a refund is approved:

  • It will normally be initiated after the returned product has been received and inspected, where a return is required;

  • Prepaid-order refunds will be issued to the original payment method;

  • Cash on Delivery refunds will be issued through UPI or bank transfer after the customer provides the necessary details; and

  • Approved refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional time to reflect the credit.

Order and Delivery Problems

If an order is shown as delivered but has not been received, or is materially delayed beyond the communicated timeline, contact us promptly. We will investigate the shipment with the courier before arranging the applicable resolution.

Grievance Redressal

Legal entity: Mukshree Design Studio

Business address: 831, Emaar Plaza, Sector 65, Gurgaon, Haryana, India

Grievance Officer: Sandhu Mishra, Customer Support Director

Email: hello@flanq.in

Phone: +91 86501 54545

Consumer grievances will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable requirements.

Consumer Rights

Nothing in this policy excludes or limits any right or remedy available to a consumer under applicable Indian law.

Mukshree Design Studio may update this policy when required. The version displayed on this page at the time of purchase will apply, subject to applicable law.