Good questions.

We dispatch within 24 hours on working days. Delhi NCR in 1–2 days, most of India in 3–5. You'll get the tracking link on WhatsApp the moment it ships.

Yes, across India, on every order. There's no minimum.

Yes, until it ships. Reply to the WhatsApp confirmation or write to hello@flanq.in with the order number.

Not yet. Write to us if you'd like to be told when we do.

30 days to change your mind. We pick it up from your door and refund to the original payment method (or bank transfer for COD) within 5 working days of pickup.

Every electrical piece — Stellarion, AerLune, Hanari, GlowBar, Pixo — carries a 1-year replacement warranty. If it stops working, we send a new one; you don't wait for a repair.

Send a photo on WhatsApp within 48 hours and we'll ship a replacement the same day.

UPI, cards, EMI and cash on delivery. Online payments run through Razorpay and are encrypted end to end.

Paying online at checkout saves you ₹100–₹400 depending on the piece. It's the same product; we simply pass on a small saving when an order is confirmed upfront.

Choose COD at checkout. We confirm the order on WhatsApp before dispatch, and you pay the courier when it arrives. You can switch to UPI from the confirmation message and get the online price.

Yes, on cards, for orders over ₹3,000 — you'll see the options at checkout.

We design, source and test every piece under the Flanq name, and we stand behind each one with the same returns and warranty.

Yes — ten or more of any piece, with a card in the box. Write to at@flanq.in.