7-day request window
Contact us within 7 days of delivery for an eligible issue.
Easy returns
A straightforward 7-day window.
If an item arrives damaged, defective, incorrect or incomplete, tell us within 7 days of delivery. We resolve eligible issues with a replacement first.
Replacement first
For a verified issue, a suitable replacement is our primary resolution.
Refund when needed
If a suitable replacement is unavailable, we move to the applicable refund.
How returns work
Replacement first, four clear steps.
Please wait for approval before sending anything back. We will confirm the appropriate pickup or return process.
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01
Tell us
Share your order number and a short description of the issue.
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02
Show us
Send clear photos or a short video of the item, packaging and shipping label where relevant.
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03
We resolve it
Once verified, we arrange the replacement and provide pickup or return instructions if required.
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04
Refund if necessary
If replacement is unavailable or another remedy is required, we process the approved refund.
Eligibility
What qualifies
Eligible requests cover items that arrive damaged, defective, incorrect, incomplete or materially different from their product-page description.
- Request within 7 days of delivery
- Keep the original packaging and supplied parts
- Provide proof of purchase
Please note
A few exclusions
We do not ordinarily accept change-of-mind or preference returns. Final-sale, personalised, opened hygiene-sensitive, perishable or hazardous products may also be excluded unless damaged, defective or incorrectly supplied.
Refunds
Back to the right place
Approved prepaid refunds return to the original payment method. Approved COD refunds are sent by UPI or bank transfer. Processing usually takes 5–10 business days after approval; banks may take additional time.